Home Guides & InsightsPlanning a Self-Order Kiosk and EPOS Integration

PLANNING A SELF-ORDER KIOSK AND EPOS INTEGRATION

An integration is useful only when the complete transaction works in the configuration your business actually uses.

Planning a Self-Order Kiosk and EPOS Integration

2026-09-22

An integration is useful only when the complete transaction works in the configuration your business actually uses.

Record the systems precisely

List the EPOS product and version, payment provider, ordering software and kitchen displays or printers. Identify the party responsible for each connection. A brand logo alone does not confirm compatibility with every version or workflow.

Define the data and handovers

Specify where products, prices, modifiers and availability originate. Document where an order is created, when payment is confirmed and how the kitchen receives the final order. Include refunds and cancellations in the discussion where relevant.

Test the ordinary and the exceptional

A useful acceptance script includes a normal order, product options, an unavailable item, a declined payment, a connection interruption and a request for staff help. Agree what each system should display and which party investigates a failure. Avoid collecting real payment details in a content demonstration. Use the appropriate test environment agreed with the providers.

Confirm responsibilities before rollout

Separate an existing connector from partner configuration or custom development. Record any dependencies, test access and ongoing maintenance responsibilities. Define how a menu change or software update will be checked after launch.

Scope the order flow before choosing the connection

Lotus Pecas is included among our kiosk integration options. Start your enquiry with the exact POS product and version, then list the ordering software, printer and payment terminal required. Treat menu transfer, order delivery, kitchen output and payment processing as separate requirements. The supported combination and any additional work must be established for the proposed project; a general EPOS label is not a compatibility list.

Explore Related Solutions: Self Order Kiosk · Contact

Frequently Asked Questions

Can a kiosk connect to our existing POS system?

Lotus Pecas is among our kiosk integration options. Share the exact POS product and version so the required order flow can be reviewed for your project. This is not a claim of compatibility with every EPOS system.

Which kiosk transactions should the integration test cover?

Test a normal order, item options, an unavailable product and a declined payment. Also test a lost connection and staff assistance. Agree what the kiosk, EPOS and kitchen should show in each case.

Who maintains the connection after launch?

Name the party responsible for each interface. Separate an existing connector from partner setup or custom work. Agree how menu changes and software updates will be tested after launch.

Which POS details are needed before discussing kiosk integration?

Provide the exact supplier, product name and software version, along with the order flow you need. Lotus Pecas is among our integration options, but payment, kitchen-output and version-specific requirements must be established for your project.

Does POS compatibility also confirm a payment-provider integration?

No. The POS connection and payment arrangement must be considered separately. A payment terminal is an optional kiosk component; the provider and transaction flow need to be defined for the proposed configuration.

Does continued screen content mean orders and payments work offline?

No. The confirmed behaviour is that existing content continues while new updates are not received. Offline order handling and payment processing are separate capabilities and must be established for the selected system.