What to Include in a Self-Order Kiosk Budget

2026-09-22

A kiosk budget should describe a complete ordering journey, not just the touchscreen at the counter.

Start with the service model

Record dine-in and takeaway requirements, menu options, order handover and the number of locations. Specify how staff will help customers and how orders will be handled if a device is unavailable.

Build the cost schedule

Separate the kiosk enclosure and display from peripherals, ordering software, payment equipment and installation. Identify EPOS or kitchen-system integration, menu setup, testing and staff training as individual items. Record which equipment is supplied and which is already owned.

Keep payment and software fees visible

Confirm licence periods, renewals and support terms. Payment-provider charges are distinct from the kiosk hardware price. Do not assume a terminal, acquiring agreement or supported EPOS connection is included without written confirmation. For UK quotations, state GBP pricing and whether VAT is included. Compare the same device count, contract period and responsibilities.

Evaluate a pilot without promising a sales increase

Before launch, define completed orders, abandonment, payment failures and requests for assistance. Compare results with a suitable baseline and account for operational changes. A kiosk does not guarantee a particular revenue increase or staffing saving.

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Frequently Asked Questions

What should accompany an enquiry?

Provide the EPOS name and version, payment provider, kitchen workflow, menu sample and site photographs. These details help separate standard configuration from additional development and avoid treating an incomplete estimate as a final price.

Does a kiosk price include payment fees?

Do not assume so. Payment-provider fees are separate from hardware costs. Confirm the terminal, payment agreement, software renewals and support terms in the quote.

How should we judge the value of a kiosk pilot?

Track completed orders, abandoned orders, payment failures and requests for staff help. Compare them with a suitable baseline. Do not treat a planned saving or sales increase as a guaranteed result.